Privacy Policy

1. Scope

This Policy applies to personal data we process as a provider of the Service. If you use Reacho on behalf of a company, that company may also act as an independent controller for Customer Content it uploads or syncs into the platform.

2. Information we collect

We may collect the following categories of information:

• Account data: name, work email, company, role, and authentication details.
• Billing data: plan, invoices, and payment metadata processed by our payment providers.
• Usage data: product interactions, feature usage, device/browser information, IP address, and approximate location.
• Customer Content: lead records, campaign content, inbox metadata, and connected-account information you choose to provide.
• Support communications: messages you send to our team.

3. How we use information

We use personal information to:

• Provide, operate, secure, and improve the Service.
• Authenticate users and protect accounts.
• Process payments and manage subscriptions.
• Send transactional notices and, where permitted, product updates.
• Monitor abuse, spam risk, and platform integrity.
• Comply with legal obligations and enforce our Terms.

4. Legal bases

Where required (for example under GDPR), we process personal data based on contract performance, legitimate interests (such as securing and improving the Service), consent where requested, and legal compliance.

5. Sharing of information

We do not sell personal information. We may share data with:

• Service providers that help us host, authenticate, process payments, send email, monitor reliability, or provide support.
• Third-party platforms you choose to connect (for example LinkedIn or email providers) as needed to perform requested actions.
• Professional advisers or authorities when required by law or to protect rights, safety, and security.
• A buyer or successor in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards.

6. International transfers

We may process data in countries other than where you live. Where required, we use appropriate transfer mechanisms such as standard contractual clauses or equivalent safeguards.

7. Retention

We retain personal information for as long as needed to provide the Service, meet legal and accounting requirements, resolve disputes, and enforce agreements. Customer Content retention generally follows your account lifecycle and applicable deletion requests.

8. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, export, or restrict processing of your personal data, and to object to certain processing or withdraw consent.

To exercise rights, email privacy@reacho.cloud. We may need to verify your identity before responding. If you are an end prospect appearing in a customer’s workspace, please contact that customer first, as they typically control that data.

10. Cookies and similar technologies

We use cookies and similar technologies for authentication, preferences, analytics, and security. You can control cookies through browser settings; some features may not work if cookies are disabled.

11. Children’s privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from children.

12. Changes to this Policy

We may update this Privacy Policy periodically. The “Last updated” date will change when we do. Continued use of the Service after an update means you acknowledge the revised Policy.

13. Contact

For privacy questions or requests, contact privacy@reacho.cloud or legal@reacho.cloud.